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FAQs
Frequently asked questions and answersWhen will I receive my order?
The preferred delivery and pick up dates can be chosen at check out.
We aim for a next day delivery if our capacity allows. If we are unable to fulfil your order on the next day, we will get in touch with you to advise on the delivery date of your order.
What is the cancellation policy if I pre-order but I cannot make it in to pickup?
All pick up orders are final and therefore we cannot offer a refund if you are not available to pick up. However, please contact us as we may be able to arrange you a delivery for an additional fee.
Where do I pick up my order?
All pick up orders are available at 3 Olympic Boulevard, Sydney Olympic Park NSW 2127. Please contact us on 0452 078 178 when you are nearby and we will come to you with your order.
When do you deliver my order?
Delivery times may vary depending on the selected delivery method.
If your order is a pickup order, you may choose from our convenient pickup slots between 10 am and 6 pm on the day of your chosen pick up day.
If chose home delivery, your order is usually delivered on your chosen delivery day between 12:00 pm and 4:00 pm. We advise you in advance if this delivery window changes.
In case you are away on your chosen delivery day, please leave an Esky box (w/ ice blocks) at your door.
How much does the delivery cost?
We offer home delivery within a 15 km radius around Sydney Olympic Park if the order value is $40 or more.
Our delivery fee between 0 – 15 km from Olympic Park is:
- $2.19 per kilometre
- Minimum charge: $10
Above 15 km:
- Pick up option is available in Olympic Park
- Alternative pick up locations may be available (e.g. Tempe) – please enquire
- Please enquire for custom delivery options
How do I pay for my order?
We take the following payment options:
- Credit and debit cards (Visa, MasterCard and American Express)
- PayPal
- Bank transfer
All orders are pre-paid only. We are not offering cash payments at this time.
What are your bank details?
Account Name: Kah Seng Leong
Bank: NAB
PayID: 0452078178
PayID: [email protected]
BSB: 082356
Account Number: 805164950
Please quote your invoice or order number in the bank transfer comment field when making a transfer.
How will I know my order has successfully been placed?
We will send you an email with the summary of your order and the expected delivery date. If you cannot find the email in your mailbox, please make sure to check your spam folder. If the email is still not there, please contact us on one of our availabilities.
I have allergies. How will I know which items are safe to order?
Please contact us on one of our availabilities to confirm if your product choice is compatible with your dietary requirements.
What if I want to change the time to pick up my order?
Please contact us on one of our availabilities to change your pick up time.
How long I can keep the products fresh?
Most of our products are safe to consume up to a week unless labelled otherwise on the packaging.
What happens if I miss my pickup slot?
Please contact us as soon as you can to arrange an alternative pickup date and time for you.
Because we cannot guarantee the quality of your order if not collected on the pre-arranged date and time, your products are still safe to consume but the look and taste of your products may degrade over time.
As our products contain no additives or preservatives, we have to safely dispose your order for food safety reasons on the fourth day if your order is not collected within three days.
How do you guarantee that the products are safe to consume?
Please refer to our Food Safety page for details.
Who do you partner with?
Please refer to the Our Partners page for more information about our partners.
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